FAQ
Menu
Q: What type of cuisine does NAYA serve?
A: NAYA serves fresh and bold Middle Eastern-inspired cuisine. Our menu offers a variety of customizable bowls, salads, and rolls, allowing you to create the perfect meal tailored to your taste.
Q: Can I customize my order?
A: Yes! NAYA offers unlimited toppings, so you can fully customize your bowl, salad, or roll with your favorite ingredients. Choose from a wide selection of bases, proteins, and fresh toppings to craft your perfect meal.
Q: What kind of toppings can I add to my bowl?
A: We have a wide variety of toppings, from fresh veggies like tomatoes and cucumbers to flavorful options like hummus, feta cheese, and sumac onions. You can mix and match as many toppings as you like—no extra charge!
Q: Are there gluten-free or vegan options on the menu?
A: Yes! Many of our dishes are naturally gluten-free or can be made vegan. For gluten-free options, try our quinoa, along with proteins like falafel or chicken shawarma. For vegan meals, we offer plenty of vegetable-based toppings, grains, and flavorful sauces.
Q: Where can I find nutritional information for NAYA’s menu?
A: You can download nutritional information on our menu page. We’ve listed calories, macronutrients, and dietary information for all of our proteins, toppings, and sauces.
Catering
Q: What catering options does NAYA offer?
A: NAYA offers customizable Middle Eastern-inspired catering for events of all sizes. Choose from options like Build-Your-Own Bowls, a tabboulé salad tray, and baba ghannouj and hummus dips, allowing your guests to create their ideal meal. Our menu includes a variety of proteins, grains, and sides to fit any occasion.
Q: Is there an order minimum for catering?
A: Yes, delivery orders require an order minimum of $90. For pickup orders, there’s no minimum, making it easy to grab exactly what you need!
Q: What is the delivery fee for catering orders?
A: We offer delivery for a flat fee of $35. For larger events with orders of $350 or more, a 10% delivery fee will apply (this fee is separate from gratuity). If you're unsure whether we deliver to your location, feel free to reach out to us at catering@eatnaya.com to discuss pick-up options.
Q: How far in advance should I place a catering order?
A: We recommend placing your catering order at least 24 hours in advance to ensure availability and the freshest ingredients. Planning ahead is key for a smooth and enjoyable event!
Q: Can I choose a specific delivery time for my catering order?
A: Yes, we offer flexible delivery windows! You can select a 15-minute delivery window that works best for your event. In the rare event your preferred time is unavailable, we’ll reach out to you with the next closest option.
Q: How do I place a catering order with NAYA?
A: Ordering catering is simple! Visit our catering order page to get started. You can also contact your nearest NAYA location directly for larger or custom orders.
Q: Can I customize the catering menu?
A: Absolutely! NAYA’s catering menu is fully customizable. You can mix and match bases, proteins, toppings, and sides to fit the preferences and dietary needs of your guests. Whether you're looking for gluten-free, vegetarian, or vegan options, we’ve got you covered.
Q: What types of proteins and sides are available for catering?
A: Our catering options include popular proteins like chicken shawarma, beef shawarma, lamb kebab, and falafel. Fresh sides such as hummus, tabboulé, and pita bread are also available to complement any meal.
Q: Does NAYA offer vegetarian or vegan catering options?
A: Yes! We offer a wide range of vegetarian and vegan-friendly options, such as falafel, quinoa tabboulé, and a variety of fresh veggie sides. Our customizable menu makes it easy to cater to all dietary preferences.
Q: What is NAYA's cancellation policy for catering orders?
A: To ensure a smooth experience, please request any order modifications or cancellations by 6:00 PM the day before your event. Cancellations made after this time may be subject to a 50% charge.
Q: Does NAYA provide serving utensils or plates with catering orders?
A: Yes, we provide serving utensils, plates, and napkins with every catering order, ensuring your guests have everything they need to enjoy their meal.
Q: Can I pick up my catering order instead of delivery?
A: Absolutely! Pickup orders are welcome with no minimum required. Just place your order and select your preferred pickup time.
Dietary Preferences & Allergies
Q: Does NAYA offer gluten-free options?
A: Yes, many of our menu items are gluten-free or can be customized to meet gluten-free needs. Try bases like quinoa or salad bases paired with gluten-free proteins such as chicken shawarma or falafel. Check out our full list of gluten-free items on our Nutritional Information guide.
Q: Are there vegan options available?
A: Absolutely! NAYA offers a variety of vegan-friendly proteins, grains, and toppings, including falafel, cauliflower, and hummus. You can also customize your bowl, salad, or roll with unlimited fresh veggies and plant-based toppings.
Q: How can I find out if a food item contains allergens?
A: Our staff is trained to help with allergen information. Let us know your specific allergies, and we’ll guide you through the menu to ensure your meal meets your dietary needs. You can also refer to our Nutritional Information guide for a detailed list of allergens.
Q: Can I customize my order to meet specific dietary needs?
A: Yes! With unlimited toppings and customizable bowls, salads, and rolls, you can build your meal to fit your dietary preferences. Whether you need a gluten-free, vegan, or high-protein option, NAYA has something for everyone.
Ordering & Delivery
Q: Can I order online from NAYA?
A: Yes! You can place your order for pickup through our website or the NAYA app. Customize your meal and choose your preferred time for in-store pickup.
Q: Does NAYA offer delivery?
A: NAYA offers direct delivery when you order online or through the NAYA app. You can order for pickup on our website or app and pick up your meal in-store.
Q: Can I schedule a pickup for later?
A: Absolutely! When placing an order through our website or app, you can schedule your preferred pickup time to enjoy your meal when it’s most convenient.
Rewards & Promotions
Q: What is the NAYA Rewards Program?
A: The NAYA Rewards Program lets you earn points with every purchase that can be redeemed for free meals and exclusive offers. Every $100 spent through the app earns you a sweet $9 credit towards future orders. The more you love NAYA, the more you're rewarded!
Q: How do I join the NAYA Rewards Program?
A: It’s easy to join! Just download the NAYA app, create an account, and you’ll automatically be enrolled in the Rewards Program. You can start earning points right away with your first purchase. You’ll also get $5 credit on your first app order!
Q: How do I earn points?
A: You’ll earn points for every purchase made through the NAYA app or by scanning your rewards QR code at checkout in-store.
Q: How can I redeem my points?
A: Points can be redeemed for free meals directly through the NAYA app. Once you’ve accumulated enough points, simply select your reward during checkout to apply it to your order.
Q: Can I use my rewards for any menu item?
A: Yes! You can redeem your rewards points for any of our menu items, whether it’s a bowl, salad, roll, or one of our delicious hot appetizers and desserts.
Q: Can I use my rewards with delivery orders?
A: You can earn and redeem points for pickup orders made through the NAYA app, but points cannot be applied to orders placed through third-party delivery platforms.
Q: How can I check my points balance?
A: You can easily track your points balance and rewards progress by logging into the NAYA app, then heading to “Scan” in the menu bar. The app will show you your current points and available rewards right under the QR code.
Q: How do I request a refund or a copy of my receipt?
A: Send us an email at taste@eatnaya.com with the following information:
- Restaurant location
- Date and time your visit
- Transaction amount
Q: Where can I find my transaction history?
A: Click on the “Account” icon on the menu bar and select "Order History”.
Q: How do I get loyalty credit for in-store purchases?
A: Click on “Scan” on the menu bar at the bottom of the screen. You will be able to scan the QR code on the app to earn NAYA App Rewards. Please note you must have a form of payment setup on the app.
About NAYA
Q: What makes NAYA different from other QSRs?
A: At NAYA, we’re redefining the quick-service experience by offering high-quality, customizable Middle Eastern meals that cater to a variety of dietary needs. Unlike typical QSRs, we focus on fresh, wholesome ingredients with unlimited toppings and fully customizable bowls, salads, and rolls. Whether you’re dining in or grabbing a quick meal on the go, NAYA provides a nutritious, flavorful alternative to the usual fast food options.
Q: How does NAYA ensure quality while being a QSR?
A: While speed is important, we don’t sacrifice quality. Our ingredients are sourced fresh, and every meal is prepared with care, whether you’re dining in or ordering for takeout. We also offer nutritional transparency, with detailed nutritional info available for every item on our menu. NAYA ensures that even when you’re short on time, you can still enjoy a healthy, flavorful meal.
A: Yes! NAYA is all about customization. You can build your own bowl, salad, or roll with your choice of base, protein, and unlimited toppings. Our menu is designed to let you craft a meal that fits your taste, dietary preferences, and hunger level.
Sustainability & Community
Q: What is NAYA’s commitment to sustainability?
A: NAYA is committed to sustainability, from sourcing fresh, high-quality ingredients to minimizing waste in our operations. We use recyclable packaging and work with local suppliers whenever possible to reduce our environmental footprint.
Q: Does NAYA support local communities?
A: Yes! NAYA actively supports local communities through partnerships with organizations like New York Cares, HFH, and the Billion Oyster Project, contributing to meaningful causes while serving our guests.