FAQ
Menu
Q: What type of cuisine does NAYA serve?
A: NAYA serves Middle Eastern-inspired cuisine. Our menu offers a variety of customizable bowls, salads, and rolls, allowing you to create the perfect meal tailored to your taste.
Q: Can I customize my order?
A: Yes! NAYA offers unlimited toppings, so you can fully customize your bowl, salad, or roll with your favorite ingredients. Choose from a wide selection of bases, proteins, and fresh toppings to craft your perfect meal.
Q: What kind of toppings can I add to my bowl?
A: We have a wide variety of toppings, from fresh veggies like tomatoes and cucumbers to flavorful options like hummus, feta cheese, and sumac onions. You can mix and match as many toppings as you like—no extra charge!
Q: Are there gluten-free or vegan options on the menu?
A: Yes! Many of our food options are gluten-free, vegetarian, or vegan. For gluten-free options, try our quinoa, along with proteins like falafel or chicken shawarma. For vegan meals, we offer plenty of vegetable-based toppings, grains, and flavorful sauces. Check out our menu page for a full list of allergens and dietary information.
Q: Where can I find nutritional information for NAYA’s menu?
A: You can download the NAYA nutritional information PDF here or on our menu page. We’ve listed calories, macronutrients, and dietary information for all of our proteins, toppings, and sauces.
Q: What is the best protein at NAYA?
A: The two most popular proteins are the chicken shawarma and chicken kebab. We have plenty to choose from including:
Chicken shawarma
Beef shawarma
Chicken kebab
Kafta lamb kebab
Falafel (vegetarian and vegan)
Cauliflower (vegetarian and vegan)
Catering
Q: What catering options does NAYA offer?
A: NAYA offers customizable catering for events of all sizes. Choose from options like Build-Your-Own Bowls, a tabboulé salad tray, and baba ghannouj and hummus dips, allowing your guests to create their ideal meal. Our menu includes a variety of proteins, grains, and sides to fit any occasion.
Q: Is there an order minimum for catering?
A: Yes, delivery orders require an order minimum of $90. For pickup orders, there’s no minimum, making it easy to grab exactly what you need!
Q: What is the delivery fee for catering orders?
A: We offer delivery for a flat fee of $35. For larger events with orders of $350 or more, a 10% delivery fee will apply (this fee is separate from gratuity). If you're unsure whether we deliver to your location, feel free to reach out to us at catering@eatnaya.com to discuss pick-up options.
Q: How far in advance should I place a catering order?
A: We recommend placing your catering order at least 24 hours in advance to ensure availability and the freshest ingredients. Planning ahead is key for a smooth and enjoyable event!
Q: Can I choose a specific delivery time for my catering order?
A: Yes, we offer flexible delivery windows! You can select a 15-minute delivery window that works best for your event. In the rare event your preferred time is unavailable, we’ll reach out to you with the next closest option.
Q: How do I place a catering order with NAYA?
A: Ordering catering is simple! Visit our catering order page to get started. You can also contact your nearest NAYA location directly for larger or custom orders.
Q: Can I customize the catering menu?
A: Absolutely! NAYA’s catering menu is fully customizable. You can mix and match bases, proteins, toppings, and sides to fit the preferences and dietary needs of your guests. Whether you're looking for gluten-free, vegetarian, or vegan options, we’ve got you covered.
Q: What types of proteins and sides are available for catering?
A: Our catering options include popular proteins like chicken shawarma, beef shawarma, lamb kebab, and falafel. Fresh sides such as hummus, tabboulé, and pita bread are also available to complement any meal.
Q: Does NAYA offer vegetarian or vegan catering options?
A: Yes! We offer a wide range of vegetarian and vegan-friendly options, such as falafel, quinoa tabboulé, and a variety of fresh veggie sides. Our customizable menu makes it easy to cater to all dietary preferences.
Q: What is NAYA's cancellation policy for catering orders?
A: To ensure a smooth experience, please request any order modifications or cancellations by 6:00 PM the day before your event. Cancellations made after this time may be subject to a 50% charge.
Q: Does NAYA provide serving utensils or plates with catering orders?
A: Yes, we provide serving utensils, plates, and napkins with every catering order, ensuring your guests have everything they need to enjoy their meal.
Q: Can I pick up my catering order instead of delivery?
A: Absolutely! Pickup orders are welcome with no minimum required. Just place your order and select your preferred pickup time.
Dietary Preferences & Allergies
Q: Does NAYA offer gluten-free options?
A: Yes, many of our menu items are gluten-free or can be customized to meet gluten-free needs. Try bases like quinoa or salad bases paired with gluten-free proteins such as chicken shawarma or falafel. Check out our full list of gluten-free items on our menu page.
Q: Are there vegan options available?
A: Absolutely! NAYA offers a variety of vegan-friendly proteins, grains, and toppings, including falafel, cauliflower, and hummus. You can also customize your bowl, salad, or roll with unlimited fresh veggies and plant-based toppings.
Q: How can I find out if a food item contains allergens?
A: Our staff is trained to help with allergen information. Let us know your specific allergies, and we’ll guide you through the menu to ensure your meal meets your dietary needs. You can also refer to our menu page for a detailed list of allergens.
Q: Can I customize my order to meet specific dietary needs?
A: Yes! With unlimited toppings and customizable bowls, salads, and rolls, you can build your meal to fit your dietary preferences. Whether you need a gluten-free, vegan, or high-protein option, NAYA has something for everyone.
Ordering & Delivery
Q: Can I order online from NAYA?
A: Yes! You can place your order for pickup through our website or the NAYA app. Customize your meal and choose your preferred time for in-store pickup.
Q: Does NAYA offer delivery?
A: NAYA offers direct delivery when you order online or through the NAYA app. You can order for pickup on our website or app and pick up your meal in-store.
Q: Can I schedule a pickup for later?
A: Absolutely! When placing an order through our website or app, you can schedule your preferred pickup time to enjoy your meal when it’s most convenient.
NAYA Rewards Program
UPDATING THE APP & LOGGING IN
Q: How do I upgrade to the new app version?
A: If you have auto updates turned on, your app will automatically update! If you don’t have auto updates enabled, simply head to the NAYA app in the app store and tap “update”. IMPORTANT: Once you have logged in to the new app, you must re-add a form payment to your profile in order to use Scan to Pay.
Download for Android
Download for IOS
Q: Will my existing credit and loyalty transfer over to the new app?
A: Yes, your lifetime points, current points balance, and credits will all transfer over to your new profile, once you update your app. Please note that payment options saved to your profile will not transfer over to the new app. You must re-add a form of payment if you plan to use Scan to Pay.
Q: Can I still order if I don't update my app?
A: Technically, yes. We will not deprecate the old app for the first month or two as our customers transition. However, it's important to note that customers who continue to order on the old app will not accrue loyalty, nor will they be able to continue using features like Google Pay and Apple Pay. It's best to update your app right away to ensure you're collecting your rewards and having the most ideal app experience.
Q: I forgot the email I used to log in. How do I recover it?
A: Try to log in with the last email you remember using. If you’re still experiencing issues, please email us at taste@eatnaya.com with the subject line “App Login Issue” with your first and last name and email address, and we will retrieve your account information.
Q: I forgot my password. How do I reset it?
A: Tap “Login” on the bottom of your app, then tap “Forgot Password” and enter the email associated with your account. Select “Reset Password”. An email will be sent allowing you to reset your password . Please check your junk folder if you are not seeing the email in your inbox.
Q: I don’t have an account, should I make one? How would I do that?
A: Absolutely! With an account, you’ll be able to rack up loyalty. If you’ve already downloaded the app, tap “Login” on the bottom of your app, then tap “Create Account”. If you don’t yet have the app, click here to find your app download link.
Q: Can I check out as a guest, without making an account?
A: Yes! Guest check out is now available on the app and web ordering. By checking out as a guest, you won’t rack up loyalty points, but you can make an account at any time.
Q: What is the benefit to creating an account?
A: Glad you asked! There are so many benefits to creating an account, like: racking up loyalty points on each order, quick re-order of your favorite items, a $3 Sign Up Bonus, Birthday Rewards, and exclusive member perks!
Q: I'm still having trouble logging in
A: No worries! Try logging out and logging back in. Also, make sure that you have enough battery on your mobile device, that your internet connection is strong, and that you have sufficient storage space on your mobile device as all of these factors can make it more difficult to access the app.
Q: What is the NAYA Rewards Program?
A: The NAYA Rewards Program lets you earn points with every order placed on the NAYA App, NAYA Website, or in-store when you scan your NAYA app QR code at checkout. The more you love NAYA, the more you're rewarded!
Get 1 loyalty point for every dollar spent. Every 100 points earns you a sweet $9 credit towards future orders.
New customers get a $3 sign up credit!
Enjoy a free dessert or beverage of your choice on your birthday.
Plus: Exclusive surprise perks just for members.
Q: How do I join the NAYA Rewards Program?
A: It’s easy to join! Just download the NAYA app, create an account, and you’ll automatically be enrolled in the Rewards Program. You can start earning points right away with your first purchase. You’ll also get a $3 sign up credit!
Q: How do I earn rewards?
A: The $9 loyalty reward will be automatically added to your "Available Rewards" for every 100 points that you earn. Your points tracker will then reset and you’ll start accruing points towards your next reward. Please allow 24 hours after purchase for your rewards to become available.
Q: How can I redeem my rewards and perks?
A: Once you’ve earned a reward, the reward will be listed in the “Rewards” section of your NAYA App or in your profile page of the NAYA order website. If you have earned a perk, add the relevant item to your cart. Go to your cart and click "Promos and Rewards". You'll be able to select your active reward (or add a promo code).
Q: How do I remove a reward?
A: Changed your mind? If you want to save your reward for another time, you can remove it from your cart by clicking on “Promos and Rewards” and then “Remove”.
Q: Can I use my rewards for any menu item?
A: Yes! You can redeem your rewards points for any of our menu items, whether it’s a bowl, salad, roll, or one of our delicious appetizers or sweets.
Q: Can I earn loyalty progress on purchases made on third-party orders or the NAYA catering website?
A: No, only orders placed through the NAYA App, NAYA website, or in-store with an active NAYA Rewards account are eligible for loyalty progress and rewards.
Q: How do I get my Birthday Reward?
A: You must add your date of birth to your account profile in order to earn your birthday perk. If you did not add your birthday when you created your account, you can contact us at taste@eatnaya.com with the subject “Birthday Reward” along with your full name, email associated with the account. Our team will be happy to assist!
Q: How can I check my rewards and points balance?
A: You can easily track your points balance and rewards progress by logging into the NAYA app, then heading to “Rewards” in the menu bar. The app will show you your current points and available rewards and perks.
Q: Are there any restrictions to rewards?
A: $3 Sign Up Perk has a 30-day expiration with $10 Minimum Spend. The $9 Loyalty Credit has a $10 Minimum Spend. Birthday Rewards apply to desserts or a beverage and have a 30-day expiration.
Q: What if my rewards aren’t showing or working properly?
A: Contact us at taste@eatnaya.com with the subject “App Rewards Issue” along with your full name, email associated with the account, and location of order, and our team will help resolve the issue.
Q: Can I earn loyalty progress and apply rewards towards in-store purchases?
A: Yes! You can earn loyalty and apply your rewards towards your in-store menu item purchases by:
Scanning your NAYA App QR Code at the register. Click on “Scan” on the menu bar at the bottom of the screen to access your QR code on the app. Please note you must have a form of payment setup on the app.
Provide our team with the phone number linked to your account. They will be able to look-up your NAYA Rewards account and apply your purchase spend towards your loyalty progress. You can pay with cash or credit card.
If you are unable to scan your QR code, no problem! Send a picture of your receipt to taste@eatnaya.com and our team will apply loyalty progress points to your account.
Q: Is there anything that I don’t earn points on?
A: Dollars spent on the purchase of gift cards or non-food items such as taxes and delivery charges do not earn points.
Q: What are the member-only exclusive perks?
A: Member-only exclusive perks are a surprise and will change from time to time. Stay in the loop by subscribing to our newsletter. You can opt-in to receive our emails by going into the “Account” section of our NAYA app, selecting “Profile” and checking the box “I want to receive email updates and promotions.”
ACCOUNT QUESTIONS
Q: Where can I find my transaction history?
A: Click on the “Account” icon on the menu bar and select "Order History”.
Q: How do I request a refund or a copy of my receipt?
A: Send us an email at taste@eatnaya.com with the following information:
Restaurant location
Date and time your visit
Transaction amount
Q: How do I delete my NAYA Rewards account?
A: You can delete your NAYA Rewards account by going into the “Account” section of our NAYA app, selecting “Profile” and clicking on “DELETE ACCOUNT”. Once deleted, your loyalty progress and earned rewards cannot be recovered.
GIFT CARDS
Q: How do I redeem a Gift Card?
A: Gift cards redemptions can be processed on the web or app through your NAYA account and in-store. E-Gift Cards are purchased online and through the app and are digital only. Both e-gift cards and physical gift cards can be redeemed at any location.
Q: Can I earn loyalty progress if I buy a Gift Card?
A: Although dollars spent on purchases of gift cards do not earn you loyalty progress, your purchases paid for with a gift card will count towards loyalty progress.
Q: Can I purchase a gift card and send it as a gift?
A: Yes, but only E-gift cards purchased through your NAYA Rewards account. If you want to purchase a physical gift card, you must do so in-store at one of our locations.
About NAYA
Q: Is NAYA only in New York?
A: No, NAYA has locations in multiple states including Massachusetts, New Jersey, Connecticut, and Pennsylvania with more locations in different states coming soon.
Q: What kind of restaurant is NAYA?
A: NAYA is a fast-casual restaurant specializing in customizable Middle Eastern-inspired cuisine.
Q: Is NAYA Mediterranean?
A: NAYA's menu is heavily influenced by Lebanese, Mediterranean, and Middle Eastern cuisines, with a strong focus on Middle Eastern flavors.
Q: What makes NAYA different from other QSRs?
A: At NAYA, we’re redefining the quick-service experience by offering high-quality, customizable Middle Eastern meals that cater to a variety of dietary needs. Unlike typical QSRs, we focus on fresh, wholesome ingredients with unlimited toppings and fully customizable bowls, salads, and rolls. Whether you’re dining in or grabbing a quick meal on the go, NAYA provides a nutritious, flavorful alternative to the usual fast food options.
Q: How does NAYA ensure quality while being a QSR?
A: While speed is important, we don’t sacrifice quality. Our ingredients are sourced fresh, and every meal is prepared with care, whether you’re dining in or ordering for takeout. We also offer nutritional transparency, with detailed nutritional info available for every item on our menu. NAYA ensures that even when you’re short on time, you can still enjoy a healthy, flavorful meal.
Sustainability & Community
Q: What is NAYA’s commitment to sustainability?
A: NAYA is committed to sustainability, from sourcing fresh, high-quality ingredients to minimizing waste in our operations. We use recyclable packaging and work with local suppliers whenever possible to reduce our environmental footprint.
Q: Does NAYA support local communities?
A: Yes! NAYA actively supports local communities through partnerships with organizations like New York Cares, HFH, and the Billion Oyster Project, contributing to meaningful causes while serving our guests.